We do our best to keep shipping & handling costs as low as possible.
We ship all orders same day wherever possible, even if you order at 3pm we will try to get your order out by Express Post if you choose that option.
Normal shipping is by Australia Post Parcel Post or courier and delivery times vary depending on your location.
According to Australia Post it is anything from 5 to 7 working days and even longer in remote areas. If you choose Express Post it is overnight to any Capital City and 1 to 2 days in most other suburban areas of Australia, a little longer to remote areas.
Express post has tracking, in the event your parcel does not arrive we can launch an investigation, this can take Australia post days to investigate.
If you have a very tight deadline, please contact us prior to placing your order so that we can find the best way to meet your deadline. If you are in Southeast Brisbane you can arrange to collect your order from our warehouse in Slacks Creek by appointment only, choose this option when you checkout and then contact us to organize a suitable time to collect your order, you can collect orders same day in most circumstances.
Shipping prices vary depending on the shipping option that you choose, from $9.95 and up, depending on the value of your order. Shipping is calculated during checkout.
For New Zealand Customers:
Orders $100 or less are $24.95 for shipping by Aust Post International ( approx 5 – 7 days )
Orders $250 or less are $29.95 for shipping by Aust Post international ( approx 5 – 7 days )
Orders of $500 Or less are $39.95 for shipping by Aust Post International ( approx 5 – 7 days )
We do not currently have Distribution in New Zealand so all orders are send from Australia.
Our goal is to offer our customers on every level the very best service possible, we have created these products, they are all Australian Invented, we are very proud of that and we want you to be happy with every facet of your Sparkle Experience. You can email us at firstname.lastname@example.org or call us on 0418 410 415.
We are in Brisbane Australia.